- One-time exchange is allowed for items that have not been worn, altered or washed
- Goods are in original condition, with all tags still intact
- No refund/exchange on sale items and overseas purchases
- Returns postage costs will be at customer’s expense unless the item is faulty or not as ordered
- Registered post is recommended when returning an item as returned parcels remain the responsibility of the purchaser until received by Mandarin Peony Cheongsam
Postage & Delivery
- Goods will be delivered on business days
- We ship from both Indonesia & Singapore, we will notify you if there’s any delay in processing your order.
- For urgent Jakarta deliveries, please purchase from Tokopedia and items can be delivered by courier (Gojek or Grab) or contact our Customer Service to arrange delivery with your preferred method.
- Worldwide delivery, please choose your country when checking out or contact us directly for postage fee quotations
- We do not take responsibility for items lost during transit period, please opt for additional insurance to ensure a smooth delivery
- Our collection can be viewed and tried on at our headquarter (Pangeran Jayakarta)
- Monday to Friday, 10 am to 5 pm, latest appointment at 4 pm
- Saturday, 9 am to 12 noon, latest appointment at 11 am
- Payment by cash/debit BCA
- For local customers, payment by direct bank transfer / credit card / QRIS
- For overseas customers, payment by credit card only
- Payment in SGD (Singapore Dollar) & AUD (Australian Dollar) can be made to our local bank accounts. Kindly contact us directly on Whatsapp +62 87878705322 to shop.